Frequently Asked Questions
Many of our customers have specific questions about our professional errand service. Here are just a few of the frequently asked questions we hear at Helpers on the Go.
What is Helpers on the Go?
We’re a personal errand service. Some may call us a personal concierge. We focus on Busy People (men and women facing relentless work schedules, long commutes and an endless list of commitments), senior adults and local businesses. We’re here to make your life simple with reliable, personal service.
Where is Helpers on the Go Located?
We live in Mansfield. As husband-wife, we’ve lived here for three years but Danita has lived in Mansfield for 25 years. We have family living in Midlothian and the greater Dallas-Fort Worth area.
Why choose Helpers on the Go?
We are reliable, personal, trustworthy, and locally owned. We are a Gen X husband-wife seeking ways to provide practical, purposeful service to others. Also, we have a heart for senior adults, many of whom struggle with “everyday living,” such as being unable to drive, pick up groceries or prescriptions, or keep their places tidy.
What services do you provide?
Generally, we do pickups and deliveries, senior support services, check-ins and various extras. You can see our Services here. If you need help with a task not on our list, contact us. We’ll bet we can help.
What does your service cost?
Our pricing is usually based on a flat hourly rate but we also offer a monthly plan we customize for each customer.
How do I know how much it will cost me?
You will always know what our service will cost–before we even start. We’ll always be upfront and transparent.
What is your service area?
Our service areas include Mansfield, Arlington, Cedar Hill, Kennedale, Midlothian, Rendon, Venus and Waxahachie. If you need help and you are not in one of these, contact us. We’ll do our best to help you.
What are your operating days and hours?
Helpers are available Monday, Tuesday, Wednesday and Fridays, 7 a.m. to 7 p.m. We are available 7 a.m. to noon on Thursdays. Weekends? Not typically, but if you need something, reach out. We’ll do our best to help.
Whom do you serve?
- Busy people of all types, from business executives to busy Moms, Dads, teachers and workers
- Senior adults
- Local businesses
Who are your Helpers?
We do the bulk of our work ourselves (Roy and Danita). We do have other Helpers are available, as needed. They are trusted friends and colleagues that we know well.
If we choose a weekly or monthly plan, can we cancel any time?
Yes, in most cases you can cancel the plan any time. Of course, we’ll work with you to ensure you receive value and get what you pay for. Always.
Do you provide transportation services for children or seniors?
We do not offer services to transport children or adults. If that’s a need, we can provide a quality referral.
When did Helpers On The Go start?
We officially launched Oct. 1, 2025. We began working on the concept–and how to best serve clients and communities–in June, after an unexpected corporate layoff. While the layoff was surprising, it opened the door to reflect on what was next in our careers, and what we could do that was purposeful and personal. This led us to starting Helpers On The Go.
If I want something delivered, do I need to be home or can you just leave it on the doorstep?
We accommodate your preferences, communicate all specifics, including your specific Helper. We confirm all details prior to service with a brief phone call.